As we are all aware the Covid-19 outbreak is changing the way we live our lives and how business operates. We are currently working and dispatching as normal. Delivery and Postal Services are running smoothly with some delays. Please expect longer than normal delivery times and Ebrilla Home cannot except refunds for items that are delivered later than normal.
We offer a range of shipping options depending on your preferred carrier. Domestically packages are shipped via UPS or USPS. International packages are shipped DHL or USPS.
The cost of shipping is automatically calculated at checkout using your shipping address. The cost of shipping does vary depending on where your package is being shipped to. Most products qualify for free shipping. For more information contact email@example.com.
It is the customers responsibility to pay duties and taxes when the goods reach your country. If you ship your items with DHL you should expect to be invoiced from DHL before your products are delivered. If you ship USPS typically a note is left to settle duties and taxes before the package is released. It is important you include your phone number and correct email address at checkout so customs can reach you quickly.
Delivery takes between 2-5 business days depending on your location, please check the country list for information.
You will receive an automated email containing tracking information as soon as your order ships. Please note that it may take up to 48 hours for the first scan to appear, so please do not be alarmed if your package isn’t immediately “in transit.”
It is very rare that we experience a permanently lost package in the US. They typically just need to be tracked down. If you do not have issues with package theft at your location please first speak with your delivery courier to see where and when the package was left. Next would be to go to your local USPS distribution center to check for a package hold or miss delivery. Please take your tracking number and Government ID with you. If your package has not yet been found, for further assistance please reach out to USPS 1-800-ASK-USPS to file a missing package claim.
In the case that your package was returned to us we will reach out to you to reship.
UPS is a very reliable domestic delivery service. If you have not received your delivery please contact your UPS at 1 (800) 742-5877 for a delivery update.
USPS transfers packages to your local post in your country, please check with your post if you package is missing in your country.
DHL is the most reliable international delivery service. If you have not received your delivery please contact your local DHL office by visiting dhl.com for a delivery update.
We hope you love your product but in the case that you need to exchange it or refund your order please see our Returns Policy to initiate the process.